Privacy Policy

Operated by: Courtney Jones (ABN 45 853 680 697)
Trading as: Unshakeable Worth
Contact Email: love@unshakableworth.com.au
Website: www.unshakableworth.com.au

This Privacy Policy describes how Unshakeable Worth ("we", "us", "our") collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, working with us, or participating in our programs, you agree to the terms outlined below.

1. OVERVIEW

We are committed to protecting your privacy and handling your personal information safely and responsibly. This policy explains:

• what information we collect
• how we use and store it
• when we may disclose it
• your privacy rights
• how to contact us with questions or concerns

2. INFORMATION WE COLLECT

We collect personal information in three ways:

2.1 Information you provide directly

This includes information shared when you:

• join a program (Harmonize or Trust Your Inner Voice)
• book a clarity chat
• purchase products or services
• sign up to our mailing list
• complete forms or questionnaires
• communicate with us via email, socials, or the website

This may include:

• Name, email address, phone number
• Billing details (processed securely via Stripe)
• Personal reflections, goals, wellbeing disclosures, application form answers
• Notes taken by Courtney during sessions or programs
• Testimonials or feedback you voluntarily provide

2.2 Information collected automatically

When you use our website, we may automatically collect:

• IP address
• Browser type & device information
• Cookies and tracking data
• Website usage analytics
• Error logs and performance data

This is standard practice and helps improve your browsing experience and the functionality of the website.

2.3 Information from third parties

We may receive:

• Payment confirmation from Stripe
• Booking information from Acuity
• Email engagement data from Flodesk
• Zoom session participation data

3. LEGAL BASIS FOR PROCESSING

We handle your personal information under the following grounds:

• Consent: when you opt into emails or provide optional info
• Contract: to deliver programs/services you request
• Legitimate Interests: improving services, ensuring security
• Legal Obligations: Australian privacy, tax, and recordkeeping requirements

You may withdraw consent at any time.

4. PROGRAMS, SESSION NOTES & RECORDINGS

4.1 Program Participation

During your participation in Harmonize, Trust Your Inner Voice, workshops, or group settings, we may collect:

• written reflections
• audio/video recordings (when applicable)
• coaching notes
• personal insights you choose to share

4.2 Recordings

Group calls or workshops may be recorded for program delivery or participant access. You will always be informed in advance.

• Recordings are stored securely
• Only relevant participants may access them
• They are never used publicly without explicit consent

4.3 Your Responsibility

Please avoid sharing sensitive medical or financial details unless relevant or necessary for your safety or Coaching context.

5. MARKETING & COMMUNICATIONS

5.1 Email marketing

With your consent, we may send:

• newsletters
• program updates
• workshop invitations
• special offers

You can unsubscribe at any time.

5.2 Service communications

Even if you unsubscribe from marketing, we may still contact you about:

• program access
• schedule changes
• account or technical issues
• privacy updates

5.3 Testimonials & Social Proof

We may request permission to share:

• testimonials
• comments
• feedback

This will only be shared publicly with your explicit consent.

6. HEALTH & SENSITIVE INFORMATION

Because our work may involve emotional wellbeing, grief, and personal reflections, you may voluntarily share sensitive information.

We treat this with the utmost care:

• It is stored securely
• It is only used to support your experience
• It is never disclosed without your explicit consent, unless required by law or necessary to prevent serious harm

7. THIRD-PARTY SERVICE PROVIDERS

We use trusted third-party providers to operate our business.

• Payment & Billing: Stripe (payment processing)
• Scheduling & Program Access: Acuity Scheduling
• Email Marketing: Flodesk
• Video Conferencing: Zoom
• Website Hosting & Infrastructure: Squarespace

These providers each maintain their own privacy policies and security standards.

8. INTERNATIONAL DATA TRANSFERS

Some service providers (like Stripe, Zoom, Flodesk) store data overseas, including the United States.

We ensure that:

• Providers use appropriate security measures
• Transfers comply with Australian privacy requirements
• Your rights under Australian law remain unchanged

9. DATA RETENTION & DELETION

9.1 Retention

We retain data only as long as needed for:

• delivering services
• legal and tax obligations
• program access
• business purposes

Examples:

• Program notes/records: as long as reasonably required
• Financial records: 7 years (required by law)
• Marketing data: until you unsubscribe
• Website analytics: typically 1–2 years

9.2 Deletion Requests

You may request deletion of your personal information unless:

• We are legally required to retain it
• It is needed for dispute resolution
• It forms part of essential program records

10. YOUR RIGHTS

Under the Australian Privacy Act, you may request:

• Access to your personal information
• Corrections to inaccuracies
• Deletion (where legally permissible)
• Restriction of certain uses
• Withdrawal of consent to marketing
• Making a complaint

11. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18. We do not knowingly collect children's personal information.

If you believe a minor has provided data, please contact us immediately.

12. DATA SECURITY

We use secure digital storage, encryption where appropriate, and access controls.

However, no online system is completely risk-free. By using our services, you acknowledge the inherent risks of digital communication.

13. CHANGES TO THIS POLICY

We may update this policy from time to time. The revised version will be posted on the website with a new effective date.

Continued use of our services indicates acceptance of any changes.

14. CONTACT US

For privacy questions, requests, or concerns:

If we cannot resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
Phone: 1300 363 992