Terms & Conditions

Business Name: Unshakable Worth
Operated by: Courtney Jones (ABN 45 853 680 697)
Email: love@unshakableworth.com.au
Location: Victoria, Australia

These Terms and Conditions ("Terms") govern your use of this website and all Unshakable Worth online spaces. By accessing this website or purchasing any offering, you agree to be legally bound by these Terms.

1. ACCEPTANCE OF TERMS

By using this website or enrolling in any Unshakable Worth offering—including coaching programs, group containers, masterclasses, downloads, and digital resources—you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use this website or purchase any offering.

We reserve the right to modify website content, program structures, and pricing at any time. Changes do not affect programs already purchased unless required by law.

We may update these Terms at any time. The "Effective Date" above will always reflect the most recent version.

2. WEBSITE USE & AGE REQUIREMENT

This website is intended for users aged 18 and over. By using this site, you confirm you meet this requirement.

Use of this website is at your own risk. While we use reputable systems and reasonable security measures, we cannot guarantee uninterrupted, error-free, or completely secure access.

3. SCOPE OF SERVICES

Unshakable Worth offers personal development and coaching services, including:

• Group Coaching Programs (e.g., Trust Your Inner Voice, Harmonize)
• Masterclasses & Workshops
• Digital Resources & Replays
• 1:1 Sessions (where offered)
• Complimentary clarity chats (for program suitability only)

These services are educational, developmental, and spiritual in nature. They do not replace medical, psychological, legal, financial, or crisis services.

4. HOLISTIC & SPIRITUAL DISCLAIMER

Unshakable Worth uses coaching tools, Human Design, intuitive guidance, and spiritual or reflective practices.

You acknowledge and agree that:

• No specific outcomes or results are guaranteed
• Insights from tarot/oracle or intuitive guidance are interpretive, not predictive
• You are responsible for how you interpret and apply any information
• Our content is not a substitute for medical, clinical, financial, or legal advice

5. PAYMENT, BILLING & REFUND POLICY

5.1 Payments

All fees are listed in AUD unless otherwise stated. By providing your payment information, you authorise us and our payment processors (e.g. Stripe, PayPal) to charge your chosen method.

5.2 Payment Plans

If you join on a payment plan:

• You agree to complete all scheduled payments
• Failed payments must be resolved within 7 days
• Program access may be paused for non-payment

5.3 Refund Policy

All sales are final. No refunds are provided except as required under the Australian Consumer Law (ACL).

Refunds are not issued for:

• Change of mind
• Missed sessions
• Failure to complete a program
• Dissatisfaction with content or coaching style
• Not attending live calls (where replays are provided)

FORCE MAJEURE

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, internet outages, platform failures, or government restrictions.

In such cases, we will make reasonable efforts to reschedule or provide alternative access to content.

AUSTRALIAN CONSUMER LAW

Under the Australian Consumer Law, consumers are entitled to certain guarantees that cannot be excluded. These include:

• Services provided with acceptable care and skill
• Services fit for the purpose you specify
• Services delivered within a reasonable time

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other applicable law that cannot be lawfully excluded.

Where we are liable for a breach of a consumer guarantee, our liability is limited to (at our option):

• Re-supplying the services, or
• Paying the cost of having the services supplied again

This limitation does not apply where such limitation would contravene the Australian Consumer Law.

6. CANCELLATIONS & MISSED SESSIONS

• 1:1 sessions: At least 24 hours' notice is required to reschedule. Missed sessions may be forfeited.
• Group calls: Participation is your responsibility. Replays may be provided, but non-attendance does not entitle you to a refund.

7. GROUP PROGRAM PARTICIPATION

By joining any group program, you agree to:

• Maintain respect for all participants
• Honour confidentiality within the group
• Participate in a non-disruptive, safe manner

RECORDING OF SESSIONS

Group calls may be recorded for participant replay access only. By joining a live call, you:

• Consent to being recorded (video and audio)
• Understand recordings will be shared with program participants only
• Agree not to record sessions yourself without written permission

1:1 sessions are not recorded unless you specifically request and we agree in writing.

If you do not consent to being recorded, you may:

• Turn off your camera
• Use chat only
• Contact us for alternative arrangements

We reserve the right to remove participants from a program without refund if behaviour is harmful, abusive, or repeatedly violates group agreements.

8. PERSONAL RESPONSIBILITY

You acknowledge you are responsible for:

• Your own emotional wellbeing
• Your decisions and actions before, during, and after coaching
• Seeking appropriate professional support if needed

Coaching is not therapy, counselling, or clinical treatment.

You confirm that you are not currently experiencing a mental health crisis and understand that coaching is not a substitute for clinical treatment. If you are currently receiving treatment for a mental health condition, we recommend consulting your healthcare provider before beginning coaching.

If you are in crisis, please contact:

• Emergency: 000 (Australia)
• Lifeline: 13 11 14

9. INTELLECTUAL PROPERTY & LICENSE TO USE MATERIALS

All Unshakable Worth content—including program frameworks, downloadable materials, PDFs, videos, audio, meditations, designs, branding, and website content—is the intellectual property of Courtney Jones.

When you purchase a program or resource, you receive a limited, non-transferable, non-exclusive, revocable license for personal use only.

You may not:

• Share login details or give others access
• Reproduce, republish, or distribute any content
• Use materials in your own offerings, programs, or business
• Pass off any Unshakable Worth content as your own

Requests for permission to quote or use content must be sent to: love@unshakableworth.com.au

10. TESTIMONIALS, FEEDBACK & CONTRIBUTIONS

If you voluntarily submit a testimonial, comment, message, or review (including via email, form, DM, or social media), you grant Unshakable Worth a royalty-free, worldwide license to use it for marketing or promotional purposes.

If you do not want your feedback shared, simply tell us in writing.

11. SECURITY & TECHNOLOGY

Payments are securely processed via third-party payment platforms. We do not store full card details.

We are not liable for:

• Internet outages
• Platform failures (Zoom, course hosting, payment platforms)
• Device or browser issues on your side

We will take reasonable steps to assist where possible but cannot guarantee uninterrupted access.

12. COMMUNICATIONS & CONFIDENTIALITY

General website communications—including contact forms, comments, email exchanges, and social media messages—are not guaranteed confidential.

Confidentiality within 1:1 sessions or group programs is upheld to the degree possible, but:

• We cannot guarantee the behaviour of other participants
• You are responsible for what you choose to share

EMAIL COMMUNICATIONS

MARKETING COMMUNICATIONS

By providing your email address, you consent to receive:

• Transactional emails related to your purchase
• Program updates and materials
• Marketing communications (you may unsubscribe at any time)

We comply with the Spam Act 2003. You can unsubscribe from marketing emails via the link in any email or by contacting love@unshakableworth.com.au

13. DISCLAIMERS

13.1 General Disclaimer

This website and all related content are provided for educational and informational purposes. We make no guarantees regarding:

• specific results,
• emotional or spiritual outcomes,
• business or financial improvements,
• relationship changes, or any other measurable outcome

13.2 Not Professional Advice

No content should be construed as:

• medical or clinical advice
• psychological diagnosis or treatment
• financial or legal advice

You are responsible for seeking professional services where needed.

13.3 Earnings & Results Disclaimer

Testimonials or success stories do not guarantee similar results.

13.4 Errors & Omissions

We make reasonable efforts to keep content updated, but do not guarantee its completeness, accuracy, or timeliness.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses
• We are not responsible for emotional distress, lost income, business interruptions, or decisions made after coaching
• Any claim arising from use of this website or our offerings is capped at the amount you paid in the 12 months before the claim arose

Nothing in these Terms excludes your rights under the Australian Consumer Law.

15. INDEMNIFICATION

By using this website or participating in any Unshakable Worth offering, you agree to indemnify and hold harmless Courtney Jones and Unshakable Worth from any claims, losses, damages, or expenses (including legal fees) arising from:

• your use of our content
• your breach of these Terms
• your decisions or actions following coaching or guidance

16. CHARGEBACK POLICY

If you experience an issue or dispute, you agree to contact us directly first so we can attempt resolution.

If you initiate a chargeback without doing so:

• Program access may be terminated immediately
• Bonuses and materials may be revoked
• We reserve the right to contest the chargeback with evidence of your agreement to these Terms

Outstanding balances remain payable.

17. TERMINATION OF ACCESS

We may revoke or restrict access to any offering or online space if:

• you breach these Terms
• payments are not completed
• behaviour is harmful or abusive
• content is misused or redistributed

No refunds are provided in cases of termination due to misconduct or breach.

18. NON-DISPARAGEMENT

FEEDBACK & REVIEWS

We welcome honest feedback and reviews. If you have concerns about our services, we encourage you to contact us directly at love@unshakableworth.com.au so we can attempt to resolve the issue.

You agree not to make false, defamatory, or misleading statements about Unshakable Worth or Courtney Jones.

This clause does not prevent you from:

• Sharing honest reviews or experiences
• Making complaints to consumer protection agencies
• Exercising your legal rights

19. DISPUTE RESOLUTION & GOVERNING LAW

You agree to attempt resolution through respectful communication first. If needed, parties may consider mediation.

These Terms are governed by the laws of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria.

If you are accessing this website from outside Australia, you acknowledge that Australian law applies to your use of our services.

20. PRIVACY POLICY

Your personal information is handled in accordance with our Privacy Policy. Please review it to understand how your data is collected, stored, and used.

21. SEVERABILITY & ENTIRE AGREEMENT

If any part of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

These Terms and our Privacy Policy form the entire agreement between you and Unshakable Worth.

22. CONTACT

For questions regarding these Terms, please contact: